Contact us - Luye Pharma USA

Medical contact information

Luye’s medical information team is available to answer questions about our medicines, products and services, and for reporting side effects and product complaints.

Any personal data shared with us will remain confidential.

Call 1-800-548-9765.

Please note that if you are a patient or member of the public, we cannot answer any questions about your medical condition or give any health advice. If you have any concerns about a personal medical condition, please consult your healthcare professional.

Compliance contact information

For inquiries about our compliance procedures or disclosures for local laws and regulations, call 1-8‍66‍-7‍34‍-96‍55 or email.

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Report adverse events or product complaints

For patients taking a Luye medicine: if you think you have suffered a side effect or an unexpected reaction to taking a medicine (also called an adverse event), then you should speak to the healthcare professional who prescribed the medicine as soon as you can. They will advise you what to do. You can also speak to your pharmacist. This includes any possible side effects not listed in the safety information that came with the medicine. By reporting side effects, you can help provide more information on the safety of a medicine.

To report SUSPECTED ADVERSE REACTIONS, contact Luye Innomind Pharma Shijiazhuang Co., Ltd. at 1-800-548-9765 or FDA at 1-800-FDA-1088 or www.fda.gov/medwatch.

Supply chain & general information

Our customer service team can help with inquiries about the supply and availability of Luye products, or for general information about Luye.

Call 1-8‍00-5‍48‍-97‍65.

Media inquiries

All questions relating to press and media will be shared with our PR team.

Call 1-8‍00-5‍48-97‍65.

Business development

Our vision is to be a robust, high-quality, and cost-effective business with a scalable formula to drive sustainable growth. These efficiencies, along with access to a skilled management team, help us to provide a lean cost profile. Operating with such an approach helps save time and cost in marketing, sales, and distribution, while optimizing share of voice and reputation of your in-licensed brands.

If you would like to discuss products you have available for out-licensing and think Luye could be a good partner for you, or to simply learn more about Luye Pharma USA, please contact us below.